Cleaning Help Center
1. What cleaning services do you offer?
We offer a wide range of cleaning services including residential, commercial, deep cleaning, carpet cleaning, and more.
2. Are your cleaners trained and experienced?
Yes, all our cleaners are trained professionals with years of experience in the cleaning industry.
3. What cleaning products do you use?
We use eco-friendly and non-toxic cleaning products that are safe for your family and the environment.
4. Can I get a personalized cleaning plan?
Absolutely, we tailor our cleaning plans to meet your specific needs and preferences.
5. How do you ensure security and trustworthiness?
Our cleaners undergo thorough background checks and are bonded and insured to guarantee your peace of mind.
6. What if something gets damaged during cleaning?
We have insurance coverage to address any accidental damage caused during our cleaning process.
7. How do you handle scheduling and rescheduling?
We offer flexible scheduling options and accommodate rescheduling requests with advanced notice.
8. Do I need to be present during the cleaning?
No, you can trust our professional cleaners to perform their tasks even in your absence.
9. Can you work around my pets?
Yes, we're pet-friendly and can work while ensuring the safety and comfort of your pets.
10. What areas do you serve?
We provide our cleaning services in
Queens, Long Island and the Hamptons.
11. How long will the cleaning process take?
The duration depends on the size and type of the property, but we strive for efficient and thorough cleaning.
12. Do I need to provide cleaning equipment?
We bring our own cleaning supplies and equipment, so you don't need to worry about providing anything.
13. How do you handle special cleaning requests?
We're open to special requests and will work with you to customize the cleaning to your needs.
14. Is your pricing transparent?
Yes, our pricing is straightforward, and we provide detailed information about our rates and any potential extra charges.
15. How often should I schedule regular cleanings?
The frequency of cleanings depends on your preferences and the level of usage. We can help you determine an appropriate schedule.
16. Can I provide specific instructions for the cleaning process?
Absolutely, we encourage you to provide any specific instructions to ensure we meet your expectations.
17. How do I make payments?
We offer various payment options, including online payments, to make the process convenient for you.
18. Do you have a satisfaction guarantee?
Yes, we have a satisfaction guarantee. If you're not happy with any aspect of the cleaning, we'll address it promptly.
19. How far in advance do I need to book your services?
It's best to book at least two days in advance to secure your preferred date and time slot.
20. Can you provide references from your current clients?
Certainly, we can provide references to showcase our track record of delivering high-quality cleaning services.